Data Deletion and Retention Policy

Last updated: 2026-05-20

This policy explains how project and account deletion work for multiview.

Project Deletion

When you delete a project, we delete or schedule deletion of active project records and associated project content, which may include uploaded photos, generated 3D models, thumbnails, previews, camera pose files, and auxiliary project files.

Deletion may not be instant across every system. Some copies may remain temporarily in backups, logs, caches, security records, or provider systems until normal deletion and retention cycles complete.

Account Deletion

When you request account deletion, we delete or schedule deletion of the account and active project content associated with that account, subject to the exceptions below.

You can delete your account via the in-app flow (Profile → Legal → Delete Account), through the public account deletion page at https://multiview3d.com/account-deletion, or by sending a deletion request to contact@multiview3d.com from the email address associated with your account.

Information That May Remain

Some information may remain after project or account deletion where needed for legitimate business, security, legal, or compliance reasons, including:

• Backups retained for a limited period.
• Logs, diagnostics, crash reports, and security events.
• Abuse, fraud, policy enforcement, or trust and safety records.
• Billing, tax, accounting, purchase, refund, and chargeback records if paid features are introduced.
• Legal compliance archives and records needed to comply with law, resolve disputes, or enforce agreements.
• Aggregated or de-identified information that no longer identifies a user.

We do not use retained private project content for AI or machine learning training unless the user separately opted in before deletion and applicable law permits continued use.

Shared Content

If you shared a project, model, preview, or export before deletion, deleting your account or project may remove access through the Service. It may not delete copies already downloaded, exported, screenshotted, cached, or otherwise saved by people who had access.

Retention Periods

The following retention periods apply:

• Active project content: retained until user or account deletion.
• Backups: up to 30 days after deletion.
• Security logs: up to 90 days.
• Abuse and fraud records: up to 2 years.
• Support records: up to 1 year after last communication.
• Billing records: as required by applicable tax and accounting law (if paid features are introduced).

How to Request Deletion

In-app: Open the app → Profile → Legal → Delete Account. Follow the confirmation flow.

Web: Visit https://multiview3d.com/account-deletion.

Email: Send a deletion request to contact@multiview3d.com from the email address associated with your account. Include "Account Deletion" in the subject line.

We may need to verify account ownership before completing a deletion request.